Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with us! We are committed to delivering your pet essentials quickly, safely, and efficiently. Please read our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times may vary depending on your location:

• United States: 5–10 business days

• Canada: 7–12 business days

• United Kingdom: 5–10 business days

• Europe: 7–14 business days

• Australia & New Zealand: 7–15 business days

• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping on qualifying orders or during promotional events. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment's progress.

International Shipping

We proudly ship to customers worldwide.

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to weather conditions, customs processing, carrier issues, or other circumstances beyond our control.

We appreciate your patience and understanding.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and assist you with the next steps.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We're always happy to help.